This page is for franchise owners insured through Rikor, and for anyone deciding whether to be. It covers how to reach us, which address handles what, and how fast we turn each request around.
How to reach us
- Email: support@rikor.io for certificates, policy changes, billing, claims and anything else about a policy you have with us. Email is the fastest way to reach the whole team, so nothing waits on one person.
- Call or text: 844-616-9663, Monday to Friday, 9 a.m. to 5 p.m. Mountain Time. Texting gets the quickest reply. If you call and we don't pick up, leave a voicemail.
- Your consultant: you can email your consultant directly or book time with them from the link in their emails.
- New insurance: apply through your brand's link. See Getting insured with Rikor. Questions first? Book a call.
Always include your business name and your brand so we open the right record.
What to expect
| Request | How fast |
|---|---|
| A reply to your email | Within 4 hours on business days |
| Certificate of insurance (COI) | Within 24 hours on weekdays, usually about 2 hours |
| New quote | Within 7 days of your call once we have the details: about 92% within 7 days and 99% within 14 |
| Policy change | We send it to your insurance company once we have the details. The carrier issues the change, and some take a few weeks to send the paperwork. |
| Renewal | We reach out at least 90 days before your policy expires |
| Claim | Sent to your insurance company within 2 hours. Carriers usually assign an adjuster in 24 to 48 hours. |
The clock starts once we have everything we need. A certificate request without the holder's name and address, or a quote without your vehicle details, waits on you. See the related pages below for what to send.
Check your spam folder
Most of what we send comes by email, on behalf of your brand, with a button for the next step: renewal questions, document requests, quotes. If you're expecting something from us and haven't seen it, look in spam and add support@rikor.io to your contacts.
Related: How to request a certificate of insurance · How to make a policy change · How to report a claim · How to pay your insurance bill