The Rikor RMS doesn't use passwords. You sign in with your email address and a one-time code we email you. This works the same for franchisors and franchisees.
Step 1. Go to app.rikor.io
Open app.rikor.io. If your company has its own portal address (for example app.yourcompany.rikor.io), use that one instead. The link in your welcome email always goes to the right place.
Step 2. Enter your work email
Use the email address that receives RMS emails from Rikor, then click Login.
Step 3. Type the code from your email
Check your inbox for an email with the subject Your Verification Code is followed by six digits. Type the code into the boxes; it submits on its own once all six digits are in. The code expires after 5 minutes. Click Resend if you need a new one, or Use a different email to go back.
Step 4. Start where your work is
Franchisors start on Analytics: compliance across your locations, with Franchisees in the left menu for the full list.
Franchisees start on Compliance: your coverage against your brand's requirements, and the Upload Certificate button. See How to upload a COI.
If you can't log in
- No code arrives. Check your spam folder and click Resend. If it still doesn't come, the address may not be on file: the screen looks the same either way, but codes only go to addresses we have. Try the email Rikor or your franchisor uses for you.
- "That code isn't valid. It may have expired." Codes last 5 minutes. Click Resend and use the newest code.
- "Too many incorrect attempts." Request a new code and try again.
- "Account not set up." You signed in, but your email isn't linked to an account yet. Ask your company's RMS admin to invite you, or email support@rikor.io.
- You keep landing back on the login page. Make sure you sign in at the same address you're using. Signing in at app.rikor.io doesn't sign you in to a company portal address, or the other way round. Then do a hard refresh (Ctrl + Shift + R on Windows, Command + Shift + R on Mac). If that doesn't work, clear your browser's cookies for rikor.io and sign in again.
Still stuck? Email support@rikor.io with the email address you're signing in with.
Watch the walkthrough
A 22-second video of the same steps, recorded in Rikor's demo environment (the accounts shown are fictitious).
Play the video (MP4, 22 seconds).