The RMS (Risk Management System) is the software Rikor uses to monitor insurance across a franchise brand. This page explains what it does, who uses it, and what happens to a certificate of insurance (COI) from upload to result. It is for franchisors and franchisees.
What the RMS does
Every location in a franchise system carries insurance risk the brand can't see until it becomes a claim. A policy lapses, or a limit sits below what the franchise agreement requires. The RMS replaces the spreadsheets, email chains and manual follow-ups most brands use to track this.
- Holds the brand's requirements. Rikor sets up each brand's insurance requirements in the RMS: the coverages, minimum limits, endorsements, the certificate holder and the description of operations.
- Collects certificates. Each franchisee has its own upload page. Franchisees, their insurance agents and the franchisor can upload certificates there.
- Checks each certificate against the requirements. Rikor reviews every certificate, so each location's record shows which requirements are met and which need attention.
- Tracks policy dates. It knows when each required policy expires and marks it as expiring or lapsed.
- Sends reminders. It emails franchisees when a certificate is missing, doesn't meet the requirements, or a policy is expiring or has lapsed.
- Reports to the brand. Franchisors see compliance across the whole network and the details for each location.
The RMS monitors every location, whether the franchisee buys insurance through Rikor or keeps their own agent.
Who uses it
| Who | What they do in the RMS |
|---|---|
| Franchisors | See compliance across the brand, find the locations that need attention, read each location's details and requirements, and manage who on their team has access. |
| Franchisees | Upload certificates, read their results, send open items to their agent, and manage the contacts for their location. |
| Insurance agents | Get an email from Rikor with the open items and a link to upload a corrected certificate. Agents don't need a login. |
| Subcontractors | Where a brand has subcontractor monitoring on, franchisees invite their subcontractors. Each subcontractor uploads its own certificate against the franchisee's requirements. |
| Rikor | Sets up requirements, reviews certificates, runs the reminders and answers questions. |
Groups that own several brands can have a platform login that covers each of their brands. Everyone signs in with their email and a six-digit code. There are no passwords.
How a certificate moves through the RMS
- Upload. The franchisee opens their upload page from a Rikor email (or from Compliance in the RMS), signs in with a code and uploads the certificate as a PDF. The page shows the brand's requirements, including the exact certificate holder, so the franchisee or their agent can check them first.
- Extraction. The RMS reads the certificate and pulls out each policy: the coverage, carrier, policy dates, limits and endorsements.
- Rikor review. A Rikor reviewer checks each value against the brand's requirements and confirms the result. This usually takes less than 24 hours.
- Results. The franchisee gets an email with the result, and the upload page shows a Coverage Review Summary: what is met and what needs attention, in plain words. The location's record updates for the franchisor at the same time.
- Reminders. If something is still missing, or a policy is close to expiring or has lapsed, the RMS emails the franchisee a reminder with a button to upload. Reminders stop once a current certificate meets the requirements, until the next policy gets close to expiring.
Statuses update as certificates are reviewed and as policy dates pass. The brand's requirements change only when Rikor publishes a new version of them with the brand.
What franchisors see
- Analytics: the brand's average compliance score, how many locations are fully compliant, non-compliant or pending, and how many policies are lapsed, not verified or expiring. Each count opens the list of those locations.
- Franchisees: every location with its Policy Status, Compliance Status and next expiration, with filters to narrow the list.
- Compliance Ledger for each location: one row per required coverage, with a Key Issues column that says what is wrong.
- Insurance Requirements: the brand's requirements as Rikor has set them up.
- Tasks: items waiting on the brand, such as a franchisee's exemption request.
- Account: the brand's profile and the people on the brand's team.
- A monthly Executive Summary email, for each contact who has it turned on, with the brand's compliance rate and policy status counts.
What franchisees do
- Upload a current certificate when Rikor asks, and again when a policy renews.
- Read the results and fix anything that needs attention, usually by sending it to their agent with Send to my agent.
- Keep their location's contacts current under Users, so reminders reach the right person.
- Where the brand has it on, invite and track their subcontractors under Subcontractors.
Uploading a certificate doesn't request a quote or change anyone's insurance. Buying insurance through Rikor is optional.
How-tos
- How do I log in to the RMS?
- How to upload a COI
- How do I know what's wrong with a franchisee's insurance?
- Statuses explained
- Analytics for franchisors
- Emails the RMS sends
- Subcontractor COI monitoring
Questions about the RMS? Email support@rikor.io.
How this protects your brand
Monitoring shows you where a franchisee's insurance falls short. The way to close those gaps for good is to have franchisees insured right from the start. Franchisees insured through Rikor get coverage built to your brand's requirements by a dedicated Rikor consultant, and with monitoring on they're 93.3% compliant, against 48% for franchisees insured elsewhere. Make sure your brand's Rikor link is in your franchisee onboarding: Add Rikor to your franchisee onboarding.
Related: Your brand's partnership with Rikor · What integrations are available?